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Level 2 Certificate in the Principles of Customer Service

Apprenticeship Overview

This qualification provides the underpinning knowledge required by employees to work in a range of customer service roles. Learners will have essential knowledge of how to carry out tasks such as managing information and supporting events.

This qualification aims to:

• provide learners with the underpinning knowledge that is required by employees to work in a range of

different environments within a customer service role.

The objectives of this qualification are to help learners to:

• develop essential knowledge of how to carry out customer service tasks, such as how to manage

information and supporting events

• know how to apply their knowledge in a variety of industries and job roles.

Learners will submit their workbooks via an online portfolio and these will be internally assessed by their tutor.

Achieving this qualification may support learners in progressing onto:

Level 2 Diploma in Business Administration
Level 2 Diploma in Customer Service
Level 2 Diploma for Customer Service Practitioners (Apprenticeship)

Upon completion, you may also wish to progress onto another of our online learning courses

Key Information

A good level of English will also be requried in order to effectively complete workbooks

You must also be aged 19 or over on the 31st August at the start of the academic year to be eligible.

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