Blended: NCFE Level 2 Certificate in the Principles of Customer Service

The aim of the course is to provide the underpinning knowledge required by employees to work in a range of customer service roles. Learners will have essential knowledge of how to carry out tasks such as managing information and supporting events.

You will cover

3 mandatory units which are

Principles of Customer Service and Delivery

Understand customers

Understanding employer organisations

4 optional units from the list below.

Understand how to communicate with customers.

Understand how to communicate with customers using the telephone.

Understand how to handle customer information.

Understand how to deliver customer service online.

Understand how to resolve problems and deliver customer service to challenging customers.

Understanding how to handle objections, promote additional products or services and close sales.

Understand how to develop customer relationships.

Understand how to process sales orders and provide post transaction customer service.

Principles of equality and diversity in the workplace.

Understand how to develop working relationships with colleagues.

This course is typically 8 weeks long and can start at any point during the academic year.