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16-19 / Customer Service

Customer Service Level 1

Key Information

Location: JMC Campus

Tutor

Course Overview

The Customer Service course equips students with the essential skills needed to excel in a wide range of customer-focused roles across industries. Through practical exercises, role-playing and theoretical studies, students develop strong communication, problem-solving and interpersonal skills that are crucial in delivering high-quality service. The course emphasizes understanding customer needs, handling challenging situations, and maintaining professionalism in all interactions.

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