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Level 2 Certificate in the Principles of Customer Service

Online Course Overview

NCFE LEVEL 2 Certificate in the Principles of Customer ServiceThe aim of the course is to provide the underpinning knowledge required by employees to work in a range of customer service roles. Learners will have essential knowledge of how to carry out tasks such as managing information and supporting events.You will cover:Principles of Customer Service and Delivery Understand Customers Understand Employer Organisations4-hour sessions Taught face-to-face in a classroom setting, Online learning with tutor support sessions and practical experience gained within current employment.This course can be fully funded by the Local authority, depending on your personal income and prior attainment. Please enquire for further details

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