Level 2 Certificate in the Principles of Customer Service
Key Information
Location: Online / Anytime
Course code
15150027
Tutor
Liz Munton
Start date
2 May 2024
End date
31 Jul 2023
Places left
20
Course Overview
NCFE LEVEL 2 Certificate in the Principles of Customer ServiceThe aim of the course is to provide the underpinning knowledge required by employees to work in a range of customer service roles. Learners will have essential knowledge of how to carry out tasks such as managing information and supporting events.You will cover:Principles of Customer Service and Delivery
Understand Customers
Understand Employer Organisations4-hour sessions
Taught face-to-face in a classroom setting, Online learning with tutor support sessions and practical experience gained within current employment.This course can be fully funded by the Local authority, depending on your personal income and prior attainment. Please enquire for further details